Question 1

When should I book my install?

Accepted Answer

Peak season slots fill fast. Ideally book in September–October to lock in your preferred install date. We schedule installs right through the season as capacity allows.

Question 2

How do I get a quote?

Accepted Answer

Call (516) 269-2292 or request a quote through our site. We schedule an on-site walkthrough, measure your roofline and feature points, and give you a firm, itemized quote.

Question 3

How fast can you install?

Accepted Answer

Most installs in our 10-mile radius are scheduled within a few days of your call during peak season, weather permitting. Massapequa Park often gets same-day or next-day.

Question 4

Do you install after Thanksgiving?

Accepted Answer

Yes, as capacity allows. We install through the season, but slots get tighter the closer we get to the holidays — early booking is best.

Question 5

How is pricing determined?

Accepted Answer

By linear feet of roofline, the number of feature points (columns, trees, walkways), bulb style, and your home's height and access. You get a firm itemized quote after the walkthrough.

Question 6

Is the quote really firm, or can it change?

Accepted Answer

The on-site walkthrough quote is firm and itemized — no vague ballparks. The only thing that changes the price is if you add features after the quote.

Question 7

Do you offer financing?

Accepted Answer

We do not offer financing. Payment terms are confirmed at booking. We keep pricing transparent and itemized so there are no surprises.

Question 8

Is maintenance a separate charge?

Accepted Answer

No. If we installed your lights, in-season maintenance is included in the full-service package — not a separate surprise bill.

Question 9

Do you supply the lights?

Accepted Answer

Yes. Commercial-grade LED strands, bulbs, non-damaging clips, and timers are all included. You never buy product.

Question 10

What bulb styles do you offer?

Accepted Answer

Warm-white LED is our default. We also offer multicolor, red-and-green holiday accents, and C7/C9 bulb options. We bring samples to the walkthrough.

Question 11

Are your lights commercial grade?

Accepted Answer

Yes. We use heavy-duty LED product rated for sustained outdoor cold and coastal salt air — not the retail strands that fail after one season.

Question 12

Can I keep using my own lights?

Accepted Answer

Our full-service package is built around our supplied product for reliability. If you have existing lights you want to use, call us to discuss — we'll assess whether they're safe and reliable to install.

Question 13

What happens if lights go out during the season?

Accepted Answer

Call us. In-season maintenance — bulb swaps, timer resets, storm touch-ups — is included with our install. We schedule a visit and get your display back lit.

Question 14

How fast is a maintenance response?

Accepted Answer

Most maintenance visits in our 10-mile radius are scheduled within 24–48 hours of your call during peak season, weather permitting.

Question 15

Do you check the lights if I'm out of town?

Accepted Answer

Yes. Many customers travel over the holidays. We monitor your display through the season so it stays lit and secure while you're away.

Question 16

What if a storm damages the display?

Accepted Answer

Post-storm touch-ups are part of maintenance. We re-secure loose clips, re-route shifted strands, and confirm the display is safe and lit again.

Question 17

When do you take the lights down?

Accepted Answer

Typically mid-to-late January, depending on weather and your preference. You get a confirmed takedown window when you book.

Question 18

Will takedown damage my roof?

Accepted Answer

No. We hand-remove every clip with non-marring tools and roll each strand. No yanking, no pry bars, no damage to shingles or gutters.

Question 19

Do I store the lights, or do you?

Accepted Answer

We do. Off-season storage is included — we inventory, pack, and store your lights off-site in a dry, secure facility until next year's install.

Question 20

How do I know my lights are safe in storage?

Accepted Answer

Every strand is inventoried at takedown, rolled on spools, and packed in sealed, labeled totes. We flag any strand that should be replaced before next season.

Frequently Asked Questions

Booking & Scheduling

Pricing & Payment

Product & Materials

Warranty & Maintenance

Takedown & Storage

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